Consultation and Engagement
This approach is an emerging business strategy that
is fast gaining the attention and action of business
large and small – private and public – across
the world. Approaches like this vary in nature but philosophically
they share the same values of placing the client, customer
or user at the core of strategy design and program delivery
through the provision of services and products.
is nothing new for organizations in appreciating the
value of having client, customer or stakeholder knowledge.
What is new is designing organizational processes and
products in collaboration with those people and from
the viewpoint of their experience with the products
|Although an organization
may have developed a set of good products, services
or processes, they often fail to consider the total
customer experience. If we look after our customers
and their concerns they will look after our business.
much to be gained from having a fresh set of eyes support
you and your team to understand what your clients/ customers
are requiring from you. Often we are too close to see the
forest for the trees. It is easy to lose perspective in
the day -to – day activities. Martin can support
you and your team to find a fresh perspective upon which
to build your future.
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